CAV SPA
CAV SPA

Servizi

Unpaid tolls

What is Non-payment of the toll?

When the toll is not paid, in whole or in part, a non-payment receipt is issued. Each receipt (Non-Payment report) specifies the vehicle data (class and license plate), transit data (date, time, exit toll) and, if available, the entry toll and the amount to be paid.

In case of lack of the entrance ticket, the online payment system allows to selfcertify the entry toll gate.

The toll payment can be made with no additional costs within 15 days from the date of issue. After this period, administration fees (art. 176 sub. 11 bis of the Highways Code) will be added to the payable amount.

 

How to pay

Online payment

Statements of unpaid toll issued by CAV S.p.A. can be paid online. Payment can be made for statements of unpaid toll received directly at toll booths or issued by post in the form of a payment reminder.

In line with the provisions of the Digital Administration Code (art. 5 Legislative Decree no. 82/2005), Concessioni Autostradali Venete - CAV S.p.A. since 7 September 2021 has adopted the PagoPA System. The PagoPA system is a new payment method which guarantees safe and reliable electronic payments to public bodies in a standardized way.

The user may choose the method of payment (payment available for credit card or current account) Before proceeding with any payment, the System indicates the commission fees applied by the service provider.

The payment reminder shall contain the following information:

  • Purpose of the payment (No. of the unpaid toll – RMPP)
  • Notice Code (IUV Code)


These data are required by the PagoPA System.

Online payments are available for credit card or current account, by selecting the MY Bank item.

To proceed with online payment please read the information and give consent:

PRIVACY DISCLAIMER

Concessioni Autostradali Venete - CAV SpA, based in Venice, via Bottenigo 64 / A (the "Company") which can be contacted email at privacy@cavspa.it, as the data controller, will process the personal data provided by users (the "Interested") together with the online payment requests of the "Reports of nonpayment of the toll", as well as those provided for the request to issue an invoice for the payment itself (the "Data") in accordance with this information and with the provisions of Legislative Decree 196/2003, as amended and supplemented by Legislative Decree 101/2018 (the "Privacy Code"), as well as the European Regulation on the protection of personal data 679/2016 (the "Privacy Regulation").

Purpose of processing - The Company processes the Data, for the management of the charge of the amount of the toll due to transits on the relevant sections, as well as for the issue of the related invoices (the "Contractual Purposes"); to comply with any legal and regulatory obligations (the "Legal Purposes") and to assert or defend one's right in court or out of court (the "Legitimate Interest Purposes").

Legal basis of the processing - The processing of the Data for the Contractual and Legal Purposes is mandatory, given its essentiality in order to proceed with the online payment of the "Report of nonpayment of the toll"; any refusal to provide the data for these purposes makes it impossible for the Company to process the payment, as well as to pay the related invoices. The processing for the purposes of legitimate interest, carried out pursuant to article 6, letter f) of the Privacy Regulation, is not mandatory and the interested parties may oppose it in the manner set out in this information, without prejudice to the right of the Company to assert any overriding interest or defense of one's rights in a judicial proceeding.

Processing methods - The data will be processed both with the aid of IT or automated tools, and on paper and in any case, using instruments suitable for guaranteeing security and confidentiality.

Communication and transfer of Data - The Data of the Data Subjects may become aware of the following recipients: (a) third party providers of assistance and consultancy services for the Company with reference to the activities of the sectors (by way of example only) technological, accounting, administrative, legal, insurance, IT; (b) Banking institutions and payment service providers; (c) subjects and authorities whose right of access to the Data of the Data Subjects is expressly recognized by law, by regulations or by measures issued by the competent authorities, including judicial authorities; (d) Autostrade per l'Italia or other interconnected motorway companies.

These subjects will operate as independent Data Controllers or external Data Processors pursuant to art. 28 of the Privacy Regulation; the names of all external data processors can be requested by means of a communication to be sent to the address privacy@cavspa.it.

The Data may also come to the attention of the persons authorized to process the competent Departments of the Company. The data of the interested parties are not transferred outside the national territory to countries located outside the European Union. Data retention period - The Company will keep the Data collected for the Contractual Purposes and for the Purposes of legitimate interest for a period of 10 years, except in cases where the retention for a further period is required for any disputes, requests from the authorities competent or pursuant to applicable legislation. The Company will keep the data collected for the purposes of the law for the time provided by the same.

At the end of the retention period, the Data will be deleted, anonymized or aggregated.

Rights of the interested party - The interested parties may exercise, at any time and free of charge, the rights referred to in Articles. from 15 to 23 of the Privacy Regulation, including:
 
  • obtain confirmation as to whether or not personal data concerning the interested party is being processed;
  • obtain access to personal data and information indicated in art. 15 of the Privacy Regulation;
  • obtain the correction of inaccurate personal data concerning the interested party without undue delay or the integration of incomplete personal data;
  • obtain the cancellation of personal data concerning the interested party without undue delay;
  • obtain the limitation of the processing of personal data concerning the interested party;
  • be informed of any corrections or cancellations or limitations of processing carried out in relation to personal data concerning the interested party;
  • receive personal data concerning the interested party in a structured, commonly used and machine-readable format;
  • object at any time, for reasons related to his particular situation, to the processing of personal data concerning the interested party.

Furthermore, the interested parties may propose a complaint with the competent authority. The related requests can be sent to the address privacy@cavspa.it. The Data Protection Officer can be contacted at dpo@cavspa.it.

Bank Transfer

It is possible to pay by bank transfer. The transfer must be made to:

POSTE ITALIANE SPA
payable to Concessioni Autostradali Venete - CAV S.P.A.

SWIFT: BPPIITRRXXX
IBAN: IT 73 P 07601 02000 000094538659
REFERENCE: VEHICLE LICENCE PLATE NUMBER AND NUMBER OF UNPAID TOLL STATEMENT

It is not possible to process transfers that do not specify the vehicle licence plate number and non-payment number.

FOR STATEMENTS OF UNPAID TOLL WHERE YOU HAVE NO ENTRY TICKET PLEASE REMEMBER THAT THE SELF-CERTIFICATION FORM ONLINE (https://www.cavspa.it/servizi/modulistica), MUST BE PRINTED, FILLED OUT AND RESENT, VIA MAIL: autocertificazione@cavspa.it .

Alternatively, YOU CAN SELF-CERTIFY THE ENTRANCE TOLL DURING THE ONLINE PAYMENT by proceeding with the payment with PAGOPA.

Toll booths

Payment of statements of unpaid toll can also be made at one of the CAV network toll booths. This service is available only at manned gates.

It is not possible to pay reminder letters received by post at the toll booths.

Service Center

Statements of unpaid toll issued by CAV S.p.A. can be paid at CAV’ Service Center, located in VENICE MESTRE Via BOTTENIGO 64 / A, 30175 MARGHERA VE

The Service Center is easily accessible from the exit of the A57 Venice-Mestre toll booth, or from the roundabout towards Chioggia – SS 309, Via De Marchi (first exit on the right), following the directions. (https://goo.gl/maps/i3H54ezcbZCF1Afc9 )

OPEN TO THE PUBLIC
Monday to Friday from 8.30 AM to 12.45 and from 2.30 PM to 6 PM

Closed on 13 August and 24 December
Open only in the morning on 02 November and 31 December

TELEPHONE CONTACT
Tel. (+39)041-5497184
Monday to Friday from 9 AM to 12.30 PM and from 2.30 PM to 4 PM